Return and Refund Policy

At Ecom OfficialRitik (https://ecom.officialritik.com/), customer satisfaction drives our service. We offer a straightforward return and refund process compliant with Indian e-commerce regulations, allowing returns within 7-14 days for most items.termsfeed+1​

Eligibility for Returns

• Products must be unused, in original packaging, with tags and labels intact.
• Returns accepted for defective, damaged, or wrong items shipped; change-of-mind returns allowed within 7 days for non-perishable goods.
• Exclusions: Personalized items, undergarments, software, or perishable products like food.tidio+2​

Return Process

• Initiate via email to support@ecom.officialritik.com or contact form within the eligible timeframe, including order number and reason.
• Pack securely and ship to our address (provided upon approval); customer pays return shipping unless due to our error.
• We inspect within 3-5 business days of receipt.law4u+1​

Refunds and Timeline

• Full refund to original payment method (including taxes, excluding shipping) processed within 15 days of approval, per Indian Consumer Protection rules.
• Options: Full refund, exchange, or store credit; partial refunds for used items minus restocking fee (up to 10%).
• Track status via your account dashboard.termly+1​

Contact us for assistance—we aim for quick resolutions. This policy may update; check site for latest terms.​